Refund & Cancellation Policy
This policy explains when a payment may be considered for refund, when it is non-refundable, how to submit a request, and how Mi Sency reviews payment-related concerns.
Important notice
Payments made to Mi Sency are service charges for selected career-support, documentation, profile-processing, communication, coordination, or related assistance. Payment does not purchase a job and does not guarantee employment, interview selection, salary, offer letter, or any decision by an employer.
Nature and scope of service
What Mi Sency provides and what remains outside our control.
Mi Sency is a career-support and recruitment-assistance platform. Depending on the service selected, assistance may include candidate registration, profile processing, document review, communication support, interview coordination, reference-letter processing, career guidance, and administrative support.
Mi Sency is not the final hiring authority unless expressly stated for a specific role. Recruitment, interview outcome, selection, salary, joining date, background verification, and continuation of employment are decided by the relevant employer.
Refund eligibility
Refunds are considered only after verification of payment and service status.
May be eligible
- Duplicate payment for the same order or service
- Amount debited more than once because of a verified technical error
- Payment received but no paid service was initiated or delivered
- Incorrect amount collected due to a verified system or internal error
- A refund expressly approved in writing by authorized management
Generally non-refundable
- Service processing, verification, documentation, or coordination has started
- The candidate changes their mind after payment
- The candidate is rejected, not shortlisted, or not selected
- The candidate misses, refuses, or discontinues the process
- Incorrect, incomplete, misleading, or unverifiable information was submitted
- The service was delayed by the candidate or a third party
Cancellation policy
Cancellation depends on whether service performance has already begun.
A cancellation request should be submitted immediately after payment. It may be accepted only where the request is received before profile processing, verification, document preparation, communication, interview coordination, account activation, or any other paid service activity has started.
Once any part of the selected service has been performed or committed, cancellation may be declined or a reasonable amount may be deducted for work already completed, payment gateway costs, administrative processing, or third-party charges, where permitted by law.
How to submit a refund request
Send complete and accurate details to avoid verification delays.
Email your request to support@misency.in from the registered email address, wherever possible. Please include:
A request should ordinarily be submitted within 7 calendar days of the transaction or discovery of the payment issue. A delayed request may still be reviewed where required by applicable law or where sufficient supporting evidence is available.
Review and processing timeline
Typical stages followed after a complete request is received.
We generally communicate the review outcome within 7–15 working days after receiving all required information. Once initiated, the time taken for the refund to appear depends on the bank, card network, UPI provider, wallet, payment gateway, or other financial institution.
Approved refunds are normally returned to the original payment method. Where that is not technically possible, another lawful and verifiable method may be used after identity and account verification.
Chargebacks and payment disputes
Please contact support first so the transaction can be investigated.
Raising a genuine complaint or exercising a lawful consumer right will not by itself result in retaliation or account suspension.
Legal and general terms
These clauses apply together with the website Terms and Privacy Policy.
- This policy is governed by applicable laws of India.
- Disputes will be subject to courts or forums having lawful jurisdiction, subject to applicable consumer-protection law.
- If any provision is held unenforceable, the remaining provisions will continue to apply.
- Failure to enforce a provision immediately does not waive the right to enforce it later.
- Mi Sency may update this policy prospectively; the version applicable on the transaction date will ordinarily govern that transaction.
- For payment-gateway, bank, UPI, card-network, or third-party failures, Mi Sency will assist with available records but cannot control the third party's processing time.
Frequently asked questions
Common payment and refund questions.
Need help with a payment issue?
Contact our support team with your registered details and transaction reference. Please do not share OTPs, PINs, CVVs, passwords, or full card details.
Mi Sency is operated by Maxage Consultancy Services LLP. This page is a general policy document and should be reviewed by a qualified legal professional for your exact business, payment flow, service descriptions, and jurisdictional requirements.